We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following criteria:

You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@wickedwhite.com. Please note that returns will need to be sent to the following address:

If your return is accepted, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

International Customers: Please note that if your country of residence is not Canada, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@wickedwhite.com.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@wickedwhite.com.